Collaboration and engagement
Why is this important?
"We’ve been able to have discussions that I don’t think we could’ve had in a provider or commissioner role in a meeting. So, we’ve had the forum to have open discussions."
"This is a god send because it’s actually getting practical on the ground feedback from the guys who are using the service...just to actually be in the same room."
Key steps
Map and engage the different stakeholders who might be involved in funding, managing, delivering or using telehealth
Create opportunities to work in partnership with all stakeholders to design and implement your new telehealth service
Continue to work with all stakeholders to evaluate and improve the service
Stakeholder groups
Key stakeholder groups include:
Service managers
IT and technical staff
Clinicians
Support and admin staff
People with long-term conditions
Local decision makers
Family and carers
Social care providers
Health and social care staff
Success is dependent on frontline staff adopting telehealth. Clinicians are key partners during implementation and can help to ensure that the benefits of telehealth are realised.
Local decision-makers
The support of local decision makers is key to securing resources to implement telehealth. Engaging them at the beginning to develop shared goals and outcomes is important.
Potential users
We can learn from potential users and those who support them. Users can offer insights about the daily use of technologies in the home that are required to support remote care.