Training and champions

• Provide on-going training and support for the practice of delivering care remotely as well as how to use equipment and technology

• Establish dedicated local telehealth champions to engage staff and help share and spread success

• Work in partnership with frontline staff to address emerging barriers to adoption

• Have a dedicated contact for support

• Share good practice

• Use local champions

• Debunk myths

• Increase understanding

• Learn through experience

• Provide training

• Share patient stories

Key topics to cover in staff training

• How do I know if a patient is suitable for telehealth?

• How do I refer a patient?

• How do I review a patient to know if they are benefiting from telehealth?

• How long should I use telehealth with a patient for?

• When and how do I discharge a patient from telehealth?

• How do I introduce telehealth to patients?

• What is the process for taking consent from patients?

• How long does it take for telehealth to be installed?

• Who will install telehealth and provide training and technical support?

• What monitoring can I do with telehealth?

• How do I tailor monitoring to individual patients?

• How do I set and change parameters (eg patient’s weight range)?

• Can I change how frequently patients are monitored?

• Who do I contact with technical queries?

• What is the process for monitoring patients and responding to alerts?

• How do I access patient readings and trends?

• How do I share this information with other clinical providers?

• When do I need to look at patients’ readings or alerts?

• How will I know if a patient needs clinical input or is deteriorating?

• What do we enter on the patient electronic record about telehealth?